Cancellation policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall expire after fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. In the case of a contract for several goods ordered as part of a single order and delivered separately, the cancellation period shall begin on the day on which you or a third party other than the carrier designated by you takes possession of the last goods.

To exercise your right of withdrawal, you must

KKB Sweets & More

Alwin Basin

Kiel end 6

22885 Barsbüttel

Email: kundenservice@kkbsweetsandmore.de

Phone: 040 41907390

by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

CONSEQUENCES OF REVOCATION

If you cancel this contract, we will refund all payments we have received from you, excluding delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than 14 days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the 14-day period. You will bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

- for the supply of goods which are liable to spoil quickly or whose expiry date would be quickly exceeded;

- for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;

- for the delivery of newspapers, magazines or illustrated magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

  • for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;
  • for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
  • for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the end consumer is necessary or which are clearly tailored to the personal needs of the consumer.
  • Contracts for the supply of goods which are liable to spoil quickly or whose expiration date would be quickly exceeded.
  • Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery
  • We would like to point out once again that cancellation is no longer possible after receipt of the goods (food, beverages).

Sample cancellation form

If you wish to cancel your contract, please fill out this form and return it to us by post or email.

To:

KKB Sweets & More

Alwin Basin

Kiel end 6

22885 Barsbüttel

Email: kundenservice@kkbsweetsandmore.de

Phone: 040 41907390

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods/provision of the following service(s) (*):

 

Ordered on(*)/received on(*):

 

Name of consumer(s):

 

Address of the consumer(s):

 

 

Signature of the consumer(s)

(only for notification on paper):

 

Date:

(*) Delete as appropriate.